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We want you to be completely satisfied with your product and we will do our best to give you as much information about the product as possible. To avoid any inconvenience, we always recommend you to read the full product description and contact us on hello@aywa.co.uk with any questions before you purchase, and one of our team will be happy to answer your queries. Due to the nature of each product being a one off or made on order, we cannot offer a refund or exchange once the production or tailoring of your order has commenced. However, for any reason that your purchased product does not fit well, you can get in contact with us at hello@aywa.co.uk quoting your order number within 7 days of receiving your order. Any product purchased, which is not altered in any way can be returned for a refund or exchange within 7 days of receiving your order. The product must not be worn, washed or altered. Products purchased in the sale are exempt from being returned, unless faulty. We cannot accept any product with any indication that it was used. Please note that we have a very high quality control level when selecting fabrics, and during production. Each product is carefully checked throughout the entire process and will only be dispatched once approved. In case a product reaches you with any fault, you must inform us immediately as we cannot take responsibility of any damages followed by a delayed communication. The customer must arrange any returns and it is their responsibility to obtain a tracking number. Any refunds, will be processed via the original payment method.