Faq

AYWA accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • PayPal

*.

You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.
Please note that we have a very high quality control level when selecting fabrics, and during production. Each product is carefully checked throughout the entire process and will only be dispatched once approved. In case a product reaches you with any fault, you must inform us immediately as we cannot take responsibility of any damages followed by a delayed communication.
Due to the nature of each product being a one off or made on order, we cannot offer a refund or exchange once the production or tailoring of your order has commenced. However, for any reason that your purchased product does not fit well, you can get in contact with us at hello@aywa.co.uk quoting your order number within 7 days of receiving your order. Any product purchased, which is not altered in any way can be returned for a refund or exchange within 7 days of receiving your order. The product must not be worn, washed or altered. Products purchased in the sale are exempt from being returned, unless faulty. We cannot accept any product with any indication that it was used.
All abaya's are hand crafted one off pieces. Please advise the following sizes on order: Abaya length General size
If you would like to send your purchase as a gift you can select to add a gift message at checkout.